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General Policies for All Patients

General Policies for All Patients Attending Brantford Radiology Group Clinics:


Appointment Scheduling and Confirmation:

  • Patients must schedule their appointments in advance by contacting 519 752 6829. No appointments are needed for X-Rays. All X-Rays are walk-ins. 

  • Patients should arrive 15 minutes prior to their scheduled appointment time to complete any necessary paperwork and registration.

  • Patients must bring their doctor's referral and a valid Ontario health card to their appointment. 

Personal Belongings and Valuables:

  • Patients are encouraged to leave valuables and unnecessary personal items at home.

  • The Diagnostic Imaging Department is not responsible for any lost or stolen items.


Patient Preparation:

  • Patients must follow all preparation instructions provided by the department or their referring physicians, such as fasting or specific clothing requirements.

  • Patients should inform the department staff of any allergies, medical conditions, or current medications prior to the examination.

  • Our staff is not authorized to administer any medication or sedation to patients. Any required medication or sedation must be prescribed and administered by a qualified healthcare provider, such as the patient's primary care physician. 

  • Any patients who need assistance getting on or off the examination table, or with any other aspects of the procedure, should bring a support person to help them. Our staff is not trained to physically handle patients and may be unable to provide the necessary assistance.

Privacy and Confidentiality:

  • The Diagnostic Imaging Department adheres to strict privacy and confidentiality policies to protect patients' personal and medical information.

  • Patients must provide written consent before any information can be shared with third parties, except in cases where disclosure is required by law.

Infection Control and Hygiene:

  • Patients with contagious illnesses or infections should inform the department staff prior to their appointment to ensure appropriate precautions are taken.

  • Masks may be required for patients and visitors, depending on the department's policies and current public health guidelines.

Visitor Guidelines:

  • Only the patient and the medical professional performing the examination are allowed in the exam room during the procedure, unless an exception is granted by department policy or for specific medical reasons.

  • Children are not permitted in the exam room for safety reasons. Patients should either leave children at home or bring another adult to supervise them in the waiting area.

Results and Communication:

  • The results of the diagnostic imaging examination will be sent to the referring physician, who will discuss the findings with the patient.

  • Patients should direct any questions or concerns about their examination or results to their referring physician.

Accessibility and Accommodations:

Brantford Radiology Group's Commitment to Accessibility

At Brantford Radiology Group, we are dedicated to offering advanced medical services within an environment that emphasizes accessibility. Our aim is to ensure every patient feels supported and can easily access our facilities and services, regardless of their physical needs.


Accommodations for Diverse Needs


Understanding the diverse needs of our patients, we endeavor to facilitate various requirements. If you have specific needs, such as:

  • Wheelchair access

  • Additional time for appointments

  • Or any other tailored assistance


Please notify our department ahead of your visit. Prompt communication enables us to better accommodate and cater to your needs.


Clinical Limitations and Staff Capabilities


While we strive to provide a comprehensive range of services, there are certain scenarios our clinical facility may not be optimally equipped to handle:


  • Chest x-rays: Some specific types of chest x-rays necessitate the patient to be in a standing position to capture accurate imaging. The standing position allows for a clear view, avoiding the overlay of anatomical structures which could otherwise hinder accurate interpretation. If a patient is unable to stand on their own, we might not be able to safely perform the x-ray at our facility. These determinations are made on a case-by-case basis by our technologists, with patient safety being the top priority. In such situations, we would recommend the Brantford General Hospital, which is equipped with specialized facilities to cater to these needs.

  • Our facility lacks the infrastructure to safely lift and transfer patients.

  • Our clinical staff are not trained to lift or assist with the mobility of patients.

  • Certain specialized imaging or procedures may necessitate equipment only available at larger hospitals.


Given these constraints, in some cases, we may recommend a visit to the Brantford General Hospital, which has the necessary facilities and equipment to ensure your safety and care.


Personal Support Workers (PSWs) and Assistance


For procedures where mobility assistance or transfers are needed, we strongly advise you to bring along a personal support worker or a trusted individual. Their assistance can ensure your experience is both comfortable and safe.


Feedback and Continuous Improvement


We are continually looking to enhance the accessibility and quality of our services. Your feedback and suggestions are invaluable to us. If you encounter any challenges or see areas of potential improvement, please share your insights. Together, we can work towards delivering superior and inclusive patient care.

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