Your Voice Matters to Us!

 

Have you encountered an issue with your healthcare experience? We understand the frustration of feeling unheard, particularly regarding your health or the health of a loved one.

 

We're Here to Listen

 

Lodge Your Complaint - It's Simple and Confidential

 

Step 1: Email us with the details at: feedback@brantfordradiologygroup.com

 

Include as much information as possible, with your name and contact info.

 

What Happens Next?

 

1. Verification: Confirming the incident location.

2. Review: Examining the details of your complaint.

3. Resolution: Listening to all parties to address your concerns.

4. Investigation: Conducting a thorough inquiry if needed.

5. Response: Communicating our findings and resolution to you via email.

 

Our Commitment to Timely Responses:

 

• We aim to resolve complaints and provide a response within 10 business days of receipt.

• If a complaint involves harm or the risk of harm, we will commence an immediate investigation.

• Should we need more time, we will acknowledge your complaint within 5 business days and inform you when you can expect a resolution.

 

          Still Concerned?

 

For unresolved issues:

 

Contact the College of Physicians and Surgeons Ontario (CPSO)

 

Email: feedback@cpso.on.ca

Phone: 1-800-268-7096 ext 603

 

Your care and satisfaction are our priorities. Let's work together to improve your healthcare experience.