CANCELLATIONS, LATE ARRIVALS, MISSED APPOINTMENTS
We require 24 hours notice for canceled appointments. At a time when the demand for diagnostic imaging is at an all-time high, this advance notice of your cancellation allows us to allow sufficient time to offer your appointment slot to another patient seeking medical care.
We do our best to run on time during the day, and late arrivals make this difficult. If you arrive late more than 5 minutes for shorter appointments (20 minutes) or if you arrive late more than 10 minutes for longer appointments (over 20 minutes), you may not be seen. Our staff will do their best to find a time slot for you on the same day but if there is no availability, you will need to rebook your appointment
Missed Appointments ( and not canceling with 24 hours notice)
When you make an appointment at the clinic, time, medical equipment and staff are allocated for you. Missing an appointment and especially not calling in advance to cancel, causes significant delays to other patients seeking medical care and increases wait times when the appointment is rebooked. If you miss an appointment or cancel with insufficient notice, you will be billed a no-show charge of $90.
This bill would need to be paid prior to your next visit to any Brantford Radiology Group clinics. If there are extenuating circumstances that caused you to miss an appointment, please let us know by calling 519-752-6829
Three methods to cancel an appointment:
Telephone - 519-752-6829 ( please leave a message if after hours)
Email - firstname.lastname@example.org
Replying to text message reminder received before the appointment date.
**When cancelling please be sure to include your first and last name and the date/time of your appointment**